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Frequently Asked Questions

Explore answers to the questions marinas like yours ask most.

• How much does Dockwa cost?

  Dockwa is modular, so pricing depends on which tools your marina needs—whether that's just online reservations, contract automation, point-of-sale, or all of the above.

  We offer multiple packages that start with core functionality like transient bookings and scale up with add-ons like Storage, Contracts, POS, and advanced reporting. 

  The best part is we work with hundreds of marinas of all shapes and sizes—so we’re happy to tailor the platform to what makes the most sense for your operation and budget.

• Does it cost the boater anything?

  No, there is no cost to the boater to book through Dockwa. Boaters pay the same rate through Dockwa as they would if they called your office. We require that you do not charge boaters more for booking through Dockwa.

• Does Dockwa integrate with accounting software?

  We offer out of the box integrations with msot accounting systems. Quickbooks Online, Netsuite, Sage, and Xero being the most common.

  If we don't have an out of the box integration, reconciling to your accounting system using our standard reports is still easy. We provide accurate financial reporting in a .csv file that allows your accountant to get the information they need, on the timeframe they need it, and easily enter it into your accounting system. We can even map your G/L chart of accounts into Dockwa so everything matches up. 

  Finance teams have found our reports to be extremely easy to use.  We like to understand what type of data they need, and then we can show them which reports in Dockwa they'd use to get it.

• Can boaters cancel their reservations?

  You set up your own cancellation policy. Once a reservation has been confirmed by you, any cancellation will be subject to the terms of your cancellation policy. Your specific cancellation policies and check-in times can be found by boaters on your Dockwa profile page, in your confirmation email, and during checkout on the reservation request form.

• What happens if a boater cancels their reservation?

  As long as the boater cancels inside the cancellation policy window you set up, 100% of the payment will be put back on the boater’s credit card.

• What happens if a boater requests dates that aren’t available at my marina?

  Dockwa does not automatically accept a reservation and charge a boater’s credit card until you approve the request. If you do not have space, simply decline the reservation and we’ll notify the boater.

• Is Dockwa available in my country?

  Dockwa can process payments within the US, Canada, and the Bahamas. We are working to expand so that marinas with other international banks will soon be able to use Dockwa as well.

• Can I cancel my account at any time?

  Yes. If you ever decide that Dockwa isn’t the best marina management software for your business, simply alert your account manager and continue to use Dockwa until the paid portion of your plan runs out.