Your manual process for billing and invoicing is time consuming and creates a negative boater experience. Free up some time and delight customers with Dockwa’s Billing and Invoicing Tool.
You know the saying, “if it ain’t broke, don’t fix it?” We’re here to tell you this does not apply to manual billing and invoicing for your marina.
Sure, the process may not be broken, but it is costing your marina far too many hours that can be better spent strengthening relationships with your boaters and keeping customer satisfaction high.
On average, we estimate that marinas still manually billing and invoicing customers spend weeks worth of time on time-consuming tasks such as:
If your marina bills and invoices monthly, we’re talking about weeks worth of time on billing and invoicing, every. single. month.
Fortunately, Dockwa’s Billing and Invoicing Tool can help cut down this process from weeks to days to get you back your days. Dockwa automates the entire billing, invoicing and collection process. That means you can focus less on chasing payments and allow software to take care of the rest.
With Dockwa’s Billing and Invoicing Tool, you can cut down on the amount of time you spend on manual billing and invoicing tasks, and deliver a seamless billing experience to your boaters. The reality is, it's only a matter of time before boaters expect this of your marina.
When you think about it, people are already paying for travel and lodging online, usually at the time of booking. And if they are planning to pay on arrival, they have already provided their payment info at the time of booking. Whether it's for short-term stays or long-term rentals, payment is already taken care of prior to arrival. So when people arrive at their destination, they can focus on enjoying their stay – not get bogged down with paperwork and payment.
By adopting a billing and invoicing solution like Dockwa, you can meet your boaters where they likely are (or will be in time), and allow software to take care of billing, invoicing, and payments so your boaters can enjoy their time at your marina from the time they arrive.
Dockwa offers Custom Billing for any long term reservations greater than a month, but that are sent without a contract.
When logged into Dockwa, you navigate to the new reservation screen, click “Default Rates” dropdown.
From here, when you click “Enter a custom rate,” you can set up monthly, or full stay rates with the correct tax.
You can also change and edit your long term reservation once you get to “Step 4.”
You can also preload monthly, seasonal, and annual rates into this tool through the “Pricing” button in the “Account dropdown” in the top right of the screen.
Dockwa also allows you to add “Installment Rates'' and the rates will show up moving forward by clicking the “Default rates” dropdown.
Keep your boaters coming back by making their experience at your marina quick, easy, and seamless. Whether it's with 24/7 reservation capabilities, digital contracts, billing and invoicing, point of sale on the docks, or efficient waitlist management, your boaters will appreciate how easy it is to do business with your marina.
Request a demo today if you’d like to learn more about Dockwa’s Billing and Invoicing Tool.